Gateway stay down after creation

Kayhman · Post by **Kayhman** » 28 Apr 2011 4:20

Hello,

I installed a new Control-M/Server in 6.2.01.
When i defined the datacenter and create the gateway in admin facility, it stay in status DOWN.

I check the ping between EM and Server, telnet => It's OK.
Network team has confirmed me that there is no firewall between the 2 machines.

How can i test the communication between the Control-M/EM and my Control-M/Server and resolved my issue please ?

Thanks in advance.

Walty · Post by **Walty** » 29 Apr 2011 10:11

Hi,

On <emuser> enter the <root_menu> command (Unix only) and check if your defined EM components are OK

If i remember for v6.2 :

- Gateway --> running
- GCS --> registered (if defined)
- GUI_Server --> alive
- GAS ---> alive
- Maint_Agent ---> alive
- Orbix ---> running

If not try:

- Stop Orbix Services (root_menu)
- Stop Administration Agent (root_menu)
- Delete the gateway component (Administration Facility)
- Start Administration Agent (root_menu)
- Start Orbix Services (root_menu)
- Recreate the gateway component (Administration Facility)
- Start t gateway component (Administration Facility)

Kayhman · Post by **Kayhman** » 29 Apr 2011 11:19

Hi Walty,

Thanks for your answer.
My EM run on a windows server.
All components are OK. There is 5 other gateway for datacenter.
Just this one stay down.

Walty · Post by **Walty** » 30 Apr 2011 9:27

Hi,

Perhaps the status for this Gateway was not registered correctly in the COMMREG table in Control-M/EM db
Try to delete the bad entry for this Gateway in the COMMREG table of Control-M/EM db

1) Put specific Gateway in DOWN status from Administration Facility
2) Execute SQL query like this to display components registered in COMMREG

select * from COMMREG
or
select PROCESS_TYPE, PROCESS_NAME from COMMREG

Output for PROCESS_TYPE:

0 -> Gateway
1 -> Global Condition Server (Gcs)
2 -> Gui Server
3 -> Global Alert Server (Gas)
4 -> Batch Impact Manager (Bim)
5 -> Forecast
6 -> Maintenance Agent (Maintag)

3) Execute SQL query to delete bad Gateway

delete from COMMREG where PROCESS_TYPE='0' and PROCESS_NAME='bad_Gateway'

4) Start specific Gateway from Administration Facility

If you search for 'COMMREG' in this forum you will find some posts

Kayhman · Post by **Kayhman** » 03 May 2011 6:02

hi walty,

It's ok. I've deleted the gateway and recreate it.

Thank you