Failed to initialized

epsilon · Post by **epsilon** » 02 Sep 2007 1:18

hello,

After a restart of Controlm (6.2.0.1), some batchs whose ?owner? has the rights ?ctmsrv? in order to place from the orders , example : ?ctmcontb - DELETE xxx? aborted with the error ?Failed to initialized?
a new restart of the agent and controlm did not change anything
thank you for your answers

Epsilon

hipikll · Post by **hipikll** » 02 Sep 2007 4:42

yeah, nice to read english from you

So if i understand, you run this command from agent on server?

Can you not to run only ctmcontb -delete XXX (or ctmcontb)? How about the other commands.
Can you run this command from another agent?
Are you running on win or unix?

Haven't you change settings to the full security?

philmalmaison · Post by **philmalmaison** » 03 Sep 2007 5:11

does the user have the controlm variables ?
PATH
CONTROLM

epsilon · Post by **epsilon** » 04 Sep 2007 10:56

hi,

the applicatif's owner cannot send many of order controlm
that arrives 1 time out of 2 after each restart of the agent controlm
the variable's controlm of owner are ok
this is bizarre because isn't a persistant mistake ??

Epsilon

hipikll · Post by **hipikll** » 04 Sep 2007 9:46

which environment are you running on?
(UNIX, Windows)
First check for latest updates for agent and server.

epsilon · Post by **epsilon** » 05 Sep 2007 9:21

hi,

environment = Unix (Aix)

Epsilon

hipikll · Post by **hipikll** » 05 Sep 2007 12:48

have you the latest fixpack for server?
Does this problem occure when the server is restarted, but after next restart, the problem disapears?
Try to run the "prf" command on server under the ctmsrv user, when the problem presents.
you must see something like:
All of the Procnames have to be in R state.
I think that SL (or LG) process is responsible for handling the agent utilities's calling.

PROCNAME PROCID PROCSTAT PSTAT_REQ SLEEP_TIME DIAG_LVL
SU 700548 R R 60 0
CO 733346 R R 60 0
CD 749722 R R 60 0
SL 761972 R R 5 0
TR 766072 R R 5 0
NS 774268 R R 30 0
LG 782468 R R 360 0
RT 708722 R R 30 0
WD 794760 R R 360 0

Can you run utilities from other agents?

philmalmaison · Post by **philmalmaison** » 05 Sep 2007 5:00

your parameters are not standards

hipikll · Post by **hipikll** » 05 Sep 2007 10:16

philmalmaison wrote:your parameters are not standards

It can be. I do not manage this test server for a long time. I just run this command.
So epsilon, write the output of prf here.

How the standard output looks like? (question for philmalmaison)

epsilon · Post by **epsilon** » 06 Sep 2007 1:33

hi,

The others agents are OK

PROCNAME PROCID PROCSTAT PSTAT_REQ SLEEP_TIME DIAG_LVL
SU 876620 R R 60 0
CO 1954040 R R 60 0
CD 573574 R R 60 0
SL 774316 R R 5 0
TR 1691712 R R 5 0
NS 1724470 R R 30 0
LG 1867976 R R 360 0
RT 1896560 R R 30 0
WD 1060974 R R 360 0

ctmsrv 573574 - 4:28 /share/ctmsrv/ctm/exe_AIX/p_ctmcd
ctmsrv 1954040 - 1:51 /share/ctmsrv/ctm/exe_AIX/p_ctmco
ctmsrv 1601744 - 0:15 /share/ctmsrv/ctm/exe_AIX/p_ctmcs
ctmsrv 1867976 - 0:02 /share/ctmsrv/ctm/exe_AIX/p_ctmlg
ctmsrv 1724470 - 3:22 /share/ctmsrv/ctm/exe_AIX/p_ctmns
ctmsrv 1896560 - 0:59 /share/ctmsrv/ctm/exe_AIX/p_ctmrt
ctmsrv 774316 - 21:24 /share/ctmsrv/ctm/exe_AIX/p_ctmsl
ctmsrv 876620 - 0:15 /share/ctmsrv/ctm/exe_AIX/p_ctmsu
ctmsrv 1691712 - 103:05 /share/ctmsrv/ctm/exe_AIX/p_ctmtr
ctmsrv 1060974 - 0:00 /share/ctmsrv/ctm/exe_AIX/p_ctmwd

In red , the process ctmcs , but not in PROCNAME

Epsilon

philmalmaison · Post by **philmalmaison** » 06 Sep 2007 6:16

use shctm to see all process
rabat-ctm613d [6] shctm
ctm613d 6967 ? 16:40 /prj/bcm/pro/ctm613d/ctm/exe_Solaris/p_ctmcd
ctm613d 6964 ? 2:40 /prj/bcm/pro/ctm613d/ctm/exe_Solaris/p_ctmco
ctm613d 27054 ? 0:04 /prj/bcm/pro/ctm613d/ctm/exe_Solaris/p_ctmcs
ctm613d 7019 ? 0:05 /prj/bcm/pro/ctm613d/ctm/exe_Solaris/p_ctmlg
ctm613d 6972 ? 7:26 /prj/bcm/pro/ctm613d/ctm/exe_Solaris/p_ctmns
ctm613d 6799 ? 1:22 /prj/bcm/pro/ctm613d/ctm/exe_Solaris/p_ctmrt
ctm613d 6970 ? 142:07 /prj/bcm/pro/ctm613d/ctm/exe_Solaris/p_ctmsl
ctm613d 6805 ? 0:18 /prj/bcm/pro/ctm613d/ctm/exe_Solaris/p_ctmsu
ctm613d 6971 ? 60:39 /prj/bcm/pro/ctm613d/ctm/exe_Solaris/p_ctmtr
ctm613d 7047 ? 0:00 /prj/bcm/pro/ctm613d/ctm/exe_Solaris/p_ctmwd

philmalmaison · Post by **philmalmaison** » 06 Sep 2007 6:20

cs is just about user requests from ECS
no flag for it
if you have a bad status you should see the following :
PROCNAME PROCID PROCSTAT PSTAT_REQ SLEEP_TIME DIAG_LVL
CD 21176 T T 60 0
CO 21199 T R 60 0
LG 21178 R R 360 0
NS 21180 R R 120 0
SL 21182 R R 60 0
SU 21167 R T 60 0
TR 21184 R R 30 0
CO is not in Run status

philmalmaison · Post by **philmalmaison** » 06 Sep 2007 6:24

maybe some timout to modify:
SU Supervisor 60
Increase: Delay in startup, downloads,
and New Day procedure.
TR Job Tracking 15
Increase: Delay in freeing resources
after job ends and delay in Shout
messages. Can be increased during
period of minimal job processing.
Decrease: Additional CPU resources.
SL Job Selector 30/60
Increase: Delay in job submission and
Shout messages for late submission
Can be increased during period of
minimal job processing.
Decrease: Additional CPU resources.
NS Communication 120 No effect.
CO Communication 60 No effect.
CD New Day Procedure;
Database uploads and
downloads
60 No effect.
LG Utilities 360 No effect.

epsilon · Post by **epsilon** » 06 Sep 2007 9:12

Hi,

Tanks for you responses , I will take your advice
I would write the result here

regards

Epsilon

Post by **fyot** » 06 Sep 2007 9:39

Hi

Here is all values you can set to improve your environment.
I just can advice to you to use it. I did that updtae on several environment successfully.

So don't forget to stop and start your control-m server.

SU 60
CO 60
CD 60
SL 5
TR 5
NS 30
LG 360
RT 30
WD 360