AS400 agent not active

THANGA · Post by **THANGA** » 24 Dec 2010 4:44

After IPL AS400 machine, subsystem "CMAGENT" found 1 job "AT" is missing.

Suppose in AS400 subsytem should see as below ;

CMAGENT
AG -PGM-P-CTMAG
AR -PGM-P-CTMAR
AT -PGM-P-CTMAT (Not Active)

*When run Diagnostic found ' Agent ping to Control-M/Server : Failed" ,

Your help is very much appreciated.Thank You.

rchkevin · Post by **rchkevin** » 27 Dec 2010 7:25

Hi,

Stop the agent on AS400 system and start it up again.

THANGA · Post by **THANGA** » 27 Dec 2010 9:10

Hi,

already done, under AG_MENU there is option to STOP and START , but still AS400 CTM agent "AT" is missing.

Thanks

rchkevin · Post by **rchkevin** » 27 Dec 2010 9:25

Please provide the following information
1. Control-M Agent Version
2. Output of following commands
CTMAGPING
CTMAGCFG
3. Check for any logs in PROCLOG directory

THANGA · Post by **THANGA** » 27 Dec 2010 10:54

Ver - 6.3.01

CTMAGPING

Debug level will be set to 0
CONTROL-M/Server is not available.
Process Ended Abnormally Because of Errors.

CTMAGCFG

No changes have been made
CONTROL-M Process Completed Normally

rchkevin · Post by **rchkevin** » 27 Dec 2010 11:49

Verify if CTM Server is reacheable from AS400 system.
Verify if any hard coded IP address is used.

Verify the Agent Settings
1 Use the CHGCURLIB command, as follows:
2 Set the Agent environment, using the CTMAGINIT command, as follows:
CHGCURLIB <Agent>
CTMAGINIT <Agent>

Verify CTM SERVER HOSTNAME in CONFIGURATION
To invoke utility CTMAGCFG:
1 Specify command CTMAGCFG and press F4. The CONTROL-M/Agent
Configuration (CTMAGCFG) screen is displayed with the current configuration
values.
2 Modify the Agent operating parameters, as required, and press Enter.

THANGA · Post by **THANGA** » 29 Dec 2010 5:05

-Verify - Ping to Control-M server - OK

-IP address Hard coded

- CHGCURLIB
- CTMAGINIT

return code - /* */

- At CTMAGCFG - setting is same as previous configuration.

problem not solve ..pls. assist..

Thank You.

rchkevin · Post by **rchkevin** » 29 Dec 2010 5:10

Pleaes provide the output of the configuration information.

THANGA · Post by **THANGA** » 29 Dec 2010 5:32

Screen capture from PROCLOG.

Browse : /home/ctm/CMAGENT/PROCLOG/ctmag_20101229.log
Record : 1 of 2 by 18 Column : 1 59 by 131
Control :

....+....1....+....2....+....3....+....4....+....5....+....6....+....7....+....8....+....
************Beginning of data**************
1229 103420 19 AGENT STARTED AT 20101229103420
1229 122439 19 AGENT STARTED AT 20101229122439
************End of Data********************

rchkevin · Post by **rchkevin** » 29 Dec 2010 6:37

1. Enable DEBUG - set to level 4
2. Set the Communication Trace parameter to 1 using CTMAGCFG utility
3. Log on as the CONTROL-M/Agent user profile and run CTMAGSTOP
4. Log on as the CONTROL-M/Agent user profile and run CTMAGSTART
5. Verify the following
Server-to-Agent TCP/IP port
Agent-to-Server TCP/IP port
6. Run CTMAGPING
7. Review PROCLOG and check for detailed error messages

THANGA · Post by **THANGA** » 29 Dec 2010 8:22

regards

rchkevin · Post by **rchkevin** » 29 Dec 2010 9:44

Please execute the command below on Control-M Server and provide the output

ctm_diag_comm A101943M

THANGA · Post by **THANGA** » 30 Dec 2010 2:04

regards

rchkevin · Post by **rchkevin** » 30 Dec 2010 4:54

Hi

I see Windows Ping is successfull . Port Numbers are set correctly. Protocol Version is set right. However CTM Ping in failing which happens through the port numbers.

Suspecting if Ports are Open for communication / Firewall blocking communication through these ports. Please verify on this.