Agent status showing unavailable...

shiva2010 · Post by **shiva2010** » 01 Jul 2010 9:30

Hi..need your guidance urgently..we had done a migration of ip and got a new ip id for the host but after starting all control-m services (server's,em) I found control-m agent is still in unavilable status we are using control-m for SAP platform even I tried to login through ctm_menu in unix server but its still showing the agent is unavliable kindly suggest what to do in this case.

hipikll · Post by **hipikll** » 01 Jul 2010 5:26

in agent configuration, there is something like "Listen Interface". Try to set it to your current ip.

Walty · Post by **Walty** » 01 Jul 2010 8:57

Hi,

Hi,
here some suggestions to investigate.....

From the CONTROL-M/Server:

1) ctm_menu --> opt10 (Troubleshooting) --> opt15 (Communication Diagnostic Report). If the UNIX ping failed, there maybe an issue with DNS
2) ctm_menu --> opt6 (Parameter Customization) --> opt1 (Basic Communication) and check local IP host interface
3) <ctmping> controlm utility
ctmping -NODEID <Host Name> [ -NODETYPE <REGULAR|REMOTE> ]
[ -NODEID <Host Name> [ -NODETYPE <REGULAR|REMOTE> ] ]
[ -FILE <input file> ]
[ -DISCOVER <y|n>]
[ -DEBUG <debug level 0-5> ]
[ -QUIET ]
[ -FULLDETAILS ]

4) ctm_menu --> option9 --> opt 4 (Delete Agent entry) after run --> opt6 (Discover option) to re-identify the agent and run the availability tests again
5) Have you see the PROCLOG logs (agent or CONTROL-M/Server (ie:NSxxxx.log))
6) Execute nslookup <your_agent>

From the agent:

1) The process Agent & Tracker are running ? run <shagent>
2) Check the comunication from the agent to the server : run <ag_diag_comm>. If the agent ping CONTROL-M/Server failed, there maybe an issue with DNS
3) Check parameters (autorized CONTROL-M/Server,version protocol, ports,mode,etc...) run <ctmagcfg> or edit agent home directory/ctm/data/CONFIG.dat

Others:

If you used DNS, check entries
If you used /etc/hosts on CONTROL-M/Server or agent , check entries
Check file system (space)

philmalmaison · Post by **philmalmaison** » 08 Jul 2010 4:23

witch controlm version is on the migrated IP ?
witch database ?

regards
philmalmaison

shiva2010 · Post by **shiva2010** » 13 Jul 2010 11:23

Hi All,
Thanks a lot for your resonse I used these utilites ctm_diag_comm ag_diag_comm after comparing these two outputs I ran /opt/ctlm/dctmsrv/ctm_agent/scripts/start-ag and right now agents got connected thanks a lot for your response.

philmalmaison · Post by **philmalmaison** » 13 Jul 2010 4:43

HAHAHA

and the answer was START IT NOW !!!!!!!!!!!!!

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA

regards
Philmalmaison

philmalmaison · Post by **philmalmaison** » 13 Jul 2010 4:45

Shiva you've got the first price of the question of the Year
congratulation, you're alone

regards
Philmalmaison

shiva2010 · Post by **shiva2010** » 15 Jul 2010 11:31

@Philmalmaison...what exactly you want to say I didn't get it.

philmalmaison · Post by **philmalmaison** » 15 Jul 2010 4:40

don't worry it's a joke, because your pb was just to restart your agent... and everybody where looking for answer as Walty who is a very high level on the BMC Control-M products ...
never mind

regards
Philmalmaison