Scheduler Usage

Hi there,

In configuration manager one of my production gateway connection showing disconnected but it is up state.we are using Secure Socket Layer communication with all Enterprise Manager components. Controlm EM/Controlm server/Configuration manager running on the same box.

This is happen when SSL certificate is expired on the Active directory Ldap. once certificate expires users not able to login to any of controlm tools and gave error message 'LDAP Directory server could not be connected'.

once certificate renew and applyed on active direcotry then users able to login all controlm tools, no issues. but i noticed gateway for production says disconnected.

not able to find any resource how to resolve this. ANY HELP IS greatly APPRECIATED.

thank you,
DONICA.

should you just stopping/starting Configuration agent of your controlm server ?

regards
philmalmaison

I have the same issue..under windows services "Control-M/Server Configuration Agent" stops and Gateway is down most frequently

I manually start the service and after a while its the same case..I have all control_m 6.4 components installed on same server(so cannot be port/firwall issue)

***************EM6.4.01\Dafault\Log\htw_log.<HostMachine>.timestap Error************************************

[27@12:51:15.603:] ===> ERROR: Sync req: 124104009 with <HostMachine> timed-out 500 sec. connection close
[27@12:51:15.603:] ===> ERROR: EM-29001E: GTW - GTW Service Timeout.
EM - CONTROL-M <HostMachine> Communication Service Timed Out. timeout=611, type=Sync, instance=124104009.
.
[27@12:51:15.603:] ===> WARNING: CLOSE with CTM: <HostMachine> (<HostMachine>.ikasystems.com), Time: 12:51:15.603:

[27@12:51:16.677:] ===> INFO: Start connection attempt with CTM: <HostMachine> (<HostMachine>.ikasystems.com : 2370) Using TCP Protocol
[27@12:51:16.677:] ===> INFO: OPEN with CTM: <HostMachine> (<HostMachine>.ikasystems.com), Using TCP Protocol, Time: 12:51:16.677:

***************************************************************

Please help!

Hi,

error : EM-29001E

29001 EM - CONTROL-M name Communication Service Timed Out. timeout=time,type=type, instance=ID
Explanation: A communication service between the Gateway and CONTROL-M
timed out. This service can be a request for an action, such as hold or free, or a
request for information, such as SYSOUT, log or download.
The variables in this message are:
■ name – the CONTROL-M name.
■ time – the length of the timeout, in seconds.
■ type – the type of requested service.
■ ID – the internal service ID.
System action: The service is cancelled by the Gateway.
User response: Generally, a service timeout is an indication of a performance problem. If the problem occurs again, contact BMC Software Customer Support.

Hi,

You can try to increase the default value size for the buffer in Control-M/Server configuration (config.dat)
- Increasing parameter CTM_MAX_IPC_Q_SZ from 10000 (default) to 30000.
- Recycle the Control-M/Server.

Perhaps this helps your problem.

In this forum you can see this post too

Thakyou all! I have an IP conflict.This caused the issue in mycase.