CONTROL-M/EM is not synchronized with the CONTROL-M

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DocGoo
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CONTROL-M/EM is not synchronized with the CONTROL-M

Post by DocGoo » 07 Jan 2013 8:28

Hello,

We are getting this error in our Communication Status window:

Gateway - green
Synchronization - red X
Network Status - Reconnecting

The subject line is the description of what I found for this.

How do we remedy this issue?

--Goo

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mauriziog
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Post by mauriziog » 11 Jan 2013 9:45

The described situation can be dued to man reasons, control the server controlm state and operation; also use the shell command from ccm to have more related data.

Regards

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DocGoo
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Post by DocGoo » 13 Jan 2013 2:20

Apparantly the server group did a upgrade unrelated to CM and brought up the services out of order. Once restarted in the correct order everything was fine.

Thank you!

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