"Cannot obtain password for the user:" message

jdickey · Post by **jdickey** » 06 May 2009 1:52

Hi,

We're running into an issue where we cannot run a scheduled job due to the fact that the Control-M agent doesn't seem to be able to obtain the password for the user ID initiating the job. We are on Win 2003 with Control-M version 6.3.01. The output of the *.dsect file is below. I've been told by our scheduling team that the user ID has been configured properly for the owner of the job, but the job is still not running. Does anyone have any ideas as to how this issue can be resolved? This is my first post so please let me know if I need to provide additional information.

DSECT_HEADER_KEY_VERSION 06
DSECT_HEADER_KEY_APPID CM
DSECT_HEADER_KEY_SIID 000878814287
DSECT_HEADER_KEY_SID X
DSECT_HEADER_KEY_MID R
DSECT_HEADER_KEY_LAST T
DSECT_HEADER_KEY_AGENT_NAME scpprod
DSECT_HEADER_KEY_CTMS_HOSTNAME prdctmsrv1
DSECT_HEADER_KEY_TASK_CLASS
DSECT_HEADER_KEY_APPL_TYPE WIN
DSECT_HEADER_KEY_APPL_VERSION
DSECT_TYPE 7
MEMNAME scpw200
JOBNAME scpw200
TASKTYPE C
CMDLINE D:\data\logility\scripts\scp010bd.cmd
MEMLIB
OVERLIB
OWNER AppLglty
ORDERNO 2bx9q
RUNNO 00001
DSECT_ON_COUNT 000
START_TIME 20090506070016
JOBSTATUS 5
REQTYPE TRACK
PROCID 3376
EXITSTATUS N
EXITCODE -1
EXITMSG Cannot obtain password for the user: 'APPLGLTY'
SYSOUTSIZE 0
CPUUSED 0
ELAPSEDTIME 0
END_TIME 20090506070053

hipikll · Post by **hipikll** » 07 May 2009 10:45

hm.
Can you do the test with other user?
Do you correctly run ctmpwd command on agent host?
Can your user login to system interactively? (if windows autentification methods works correctly for him)

jdickey · Post by **jdickey** » 08 May 2009 12:38

hm.
Can you do the test with other user?
Do you correctly run ctmpwd command on agent host?
Can your user login to system interactively? (if windows autentification methods works correctly for him)

We haven't tried the test with another user, although it was working previously with this user before about a week ago.

I can login to the server with the user id in question and run the jobs manually.

I don't think I can run ctmpwd on the server as i don't think I have access to it. Out Scheduling Engineering team handles all the Control-M agent setup. They have reinstalled the agent on the server and I now receive a different error message when the job is run:

DSECT_HEADER_KEY_VERSION 07
DSECT_HEADER_KEY_APPID CM
DSECT_HEADER_KEY_SIID 001201450952
DSECT_HEADER_KEY_SID X
DSECT_HEADER_KEY_MID R
DSECT_HEADER_KEY_LAST T
DSECT_HEADER_KEY_AGENT_NAME scptest
DSECT_HEADER_KEY_CTMS_HOSTNAME devctmsrv1
DSECT_HEADER_KEY_TASK_CLASS
DSECT_HEADER_KEY_APPL_TYPE WIN
DSECT_HEADER_KEY_APPL_VERSION
DSECT_TYPE 7
MEMNAME scpw106
JOBNAME scpw106
TASKTYPE C
CMDLINE D:\data\logility\scripts\scp110bd.cmd
MEMLIB
OVERLIB
OWNER corppvt\AppLglty
ORDERNO 2jjej
RUNNO 00001
CONNECTION_PROTOCOL U
TARGET_MACHINE scptest
SSH_PORT_NUMBER 00000
PASS_KEY_FLAG P
SSH_ENC_ALG
SSH_COMPRESSION
HANDLE_SYSOUT Y
SYSOUT_DIRECTORY
ENCODING_TYPE
DSECT_ON_COUNT 000
START_TIME 20090508044200
JOBSTATUS 5
REQTYPE TRACK
PROCID 6024
EXITSTATUS N
EXITCODE 1314
EXITMSG Cannot Load Profile for user: 'APPLGLTY'
SYSOUTSIZE 0
CPUUSED 0
ELAPSEDTIME 0
END_TIME 20090508044249

philmalmaison · Post by **philmalmaison** » 12 May 2009 9:04

ctmpwd command on agent host

regards
philmalmaison