Trouble with GATEWAY (NO SYNC MESSAGE) ****SOLVED****

[rich_arredondo]

Hello experts:


I have an issue with my CTM Server, no matter how many times I restart my physical server or CTM Services, Gateway remains with "No sync" message on Configuration Manager.

I already tried to start gateway by stopping service in Task Manager and initialized it by using ecs_gtw -dc DATACENTER -force_dwl and I'm getting the exact same behavior,

I already tried stopping / starting Control-M Server, Control-M Server Configuration Agent, and nothing seems to be working, I'm getting this messages on gtw logs:

[23@07:46:18.457:] ===> INFO: Starting gateway for
data center >DATACENTER<on>hostname<port>1529<locale>English_United States.1252<time>07:46:18.457:<23> INFO: database type: MSSQL.
[07:46:25.598:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1184
[23@07:46:25.629:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:46:25.629:] ===> INFO: OPEN with CTM: DATACENTER (hostname), Using TCP Protocol, Time: 07:46:25.629:


[23@07:46:43.020:] ===> INFO: GCS - OPEN comm or Sync request received.
[07:53:32.864:] ipr_tcp_read(): read() error 10054 on channel 1184
[23@07:53:32.864:] ===> WARNING: CLOSE with CTM: DATACENTER (hostname), Time: 07:53:32.864:


[07:53:34.395:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1172
[23@07:53:34.395:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:53:34.395:] ===> INFO: OPEN with CTM: DATACENTER (hostname), Using TCP Protocol, Time: 07:53:34.395:


[07:53:34.395:] ipr_tcp_write(), write() error 10054 on channel 1172
[23@07:53:34.395:] ===> WARNING: CLOSE with CTM: DATACENTER (hostname), Time: 07:53:34.395:


[23@07:53:35.426:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:53:35.426:] ===> INFO: OPEN with CTM: DATACENTER (hostname), Using TCP Protocol, Time: 07:53:35.426:


[07:53:48.020:] ipr_tcp_read(): read() error 10054 on channel 1184
[23@07:53:48.020:] ===> WARNING: CLOSE with CTM: DATACENTER (hostname), Time: 07:53:48.020:


[07:53:49.098:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1180
[07:53:49.114:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1184
[23@07:53:49.114:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:53:50.114:] ===> INFO: OPEN with CTM: DATACENTER (hostname), Using TCP Protocol, Time: 07:53:50.114:


[07:53:50.114:] ipr_tcp_read(): read() error 10054 on channel 1180
[23@07:53:50.129:] ===> WARNING: CLOSE with CTM: DATACENTER (hostname), Time: 07:53:50.129:


[07:53:51.207:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1180
[07:53:51.207:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1324
[23@07:53:51.207:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:53:52.207:] ===> WARNING: CLOSE with CTM: DATACENTER (hostname), Time: 07:53:52.207:


[23@07:54:11.614:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:54:11.614:] ===> INFO: OPEN with CTM: DATACENTER (hostname), Using TCP Protocol, Time: 07:54:11.614:


------------ Diagnostic Parameters -------------------------------------------------------------------------------------------------
Diagnostic device is a kind of 'Cyclic', it prints out into #5 file(s), file capacity is #25000 messages
DefaulDebugLevel=2, DefaultBufferLevel=4, file pattern IsPIDUsed=TRUE, logger mode UseFileLevel=FALSE .
Cleanup settings are: ApplyCleanup=TRUE, RetainDays=3
-------------------------------------------------------------------------------------------------------------------------------------


------------------ List of all component versions ---------------------
em_security version=6.04.01;build=10021;timestamp=Jun 26 2009 15:58:35;os=Windows;compiler=MSC_1400;location=D:/ccm_wa/ecs/EcsTop-bldrem_EM640FP2_W_SQA/EcsTop/;host=TLV-VM-PRD-002;note=;
em_foundation version=6.04.01;build=10021;timestamp=Jun 26 2009 15:58:12;os=Windows;compiler=MSC_1400;location=D:/ccm_wa/ecs/EcsTop-bldrem_EM640FP2_W_SQA/EcsTop/;host=TLV-VM-PRD-002;note=;
core_diag version=3.0;build=10056;timestamp=Jun 26 2009 15:00:30;os=Windows;compiler=MSC_1400;location=D:/ccm_wa/ecs/EcsTop-bldrem_EM640FP2_W_SQA/EcsTop//corekit;host=TLV-VM-PRD-002;note=;
core_util version=3.0;build=10056;timestamp=Jun 26 2009 15:00:15;os=Windows;compiler=MSC_1400;location=D:/ccm_wa/ecs/EcsTop-bldrem_EM640FP2_W_SQA/EcsTop//corekit;host=TLV-VM-PRD-002;note=;
------------------------------------------------------------------------
23/11/2011 07:53:32.848 [1] xalerts_sender_helper XAlertsSendMsg XAlert (E) :EM-29008E: GTW - Active Download Failure.
Active Download Failure. CONTROL-M DATACENTER, Odate 20111122, Net Name (111123001_E), Sequence Number 1.
. (rc 0)


Hope I can get my CTM going.

Regards.

[philmalmaison]

Hi,
This is a network problem beetween em server and controlm server.
Timeout are closing connexion.

Are you sure that communication are working on TCP port / TCP agent configuration port, and all ramdom communication port of em server components ?

Regards,
Philmalmaison

[rich_arredondo]

All of the components are on the same box (Server, EM and Agent), that's because this sounds really weird to me, no firewalls between and still getting the error.

[rich_arredondo]

Thanks a lot for your support, but for any strange reason I could solve it by following this steps:

- Perform ecs_gtw -force_dwl -take_over
- It kept on downloading
- Perform ctmsuspend
- I leveled up the debug level for CO, CD and RT on Server Debug
- Placed the following parameters on Gateway under "Aditional Parameters": -dbg 3 -T 5
- Restarted all of the components and Gateway remained "Connected" again

After that I took off those parameters from Gateway, restarted my server and everything worked fine.