ControlM Desktop in v6.1.03 hangs when writting a table

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bwcarr
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ControlM Desktop in v6.1.03 hangs when writting a table

Post by bwcarr » 12 Aug 2010 12:38

I have an issue (more often than not) where the ControlM Desktop will hang when writing a table back to the controlM-EM Database. The process status bar displayed when a table is written back to the database will either halt while in the 'sending data' phase or continue moving but not get past the 'clearing data' phase.

At this point, I will have to do the following:

- terminate the ControlM desktop window,
- restart the ControlM desktop,
- go to scheduling tables and UNLOCK the table that was being written at the time

It will be pot luck if it will work again on any subsequent attempt.

I have tried this action on multiples tables (one at a time), tables read from the ControlM Database and also from pre-existing copies of drafts with the same results.

I have managed to get tables to load (but not consistently) after performing the following actions:

- restart the Administration Agent via the root_menu
- restart the Gateway and associated components via the admin facility

All of the above is being performed on a test environment with ControlM version 6.1.03.

Any suggestions would be appreciated.

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GNappo
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Location: Italy

Post by GNappo » 25 Aug 2010 3:43

Hi bwcarr,

I've had a similar problem with EM 6.3 on my pc (OS Win XP) when I've installed SP3 or IE7 or more.

I've configured my pc with XP SP2 and IE6 and the problem disappeared.

I dont know if this can be a solution but you can try

Best Regards

Giuseppe Nappo

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