Hello,
Greetings...I have installed brand new agent on brand new server and I can able to install the agent 6.4.01 sucessfully. But when I am trying to connect it from the server it is gving the following error.
"Failed to send the agent it's connection configuration"
I changed the communication parameters as per the Agent requirement.
FYI....
Parameters for Communicating with Specific Agent Platform (PRODGRT)
1) Communication Timeout: 120
2) Maximum Retries: 12
3) Retry Interval (Unavailable): 90
4) Server-to-Agent Port Number: 10006
5) Communication Protocol Version: 07
6) Check Interval (Available): 7200
7) Unavailability Shout Urgency: R
Persistent Connection: N
9) Allow Agent Disconnection: Y
10) Session Idle Timeout: 900
11) Maximum Disconnect Time: 300
a) Modify all of the above
s) Save agent configuration
q) Quit
(All time parameters expressed in seconds)
Enter option or item number you wish to change: [q]:s
Enter option or item number you wish to change: [q]:s
Trying to send the agent it's current connection configuration
This may take a while...
Failed to send the agent it's connection configuration
Press Enter to continue
AM I missing something here? Any suggestions/help greately appreciated?
Thanks
Venkat
New Agent Install error
- Venkateshwarulu
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- Venkateshwarulu
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- Posts: 77
- Joined: 24 Jun 2009 12:00
- Location: London
Thanks Walty for quick reply.
I tried changing that, but it is giving the below error.
Enter option or item number you wish to change: [5]:5
Communication Protocol Version [07]:08
*** Invalid Communication Protocol Version. Valid values are 01 through 07.
Communication Protocol Version [07]:Enter option or item number you wish to change: [5]:5
Just FYI...I am using the Control-M server 6.3.01 on Solaris.
Thanks
Venkat
I tried changing that, but it is giving the below error.
Enter option or item number you wish to change: [5]:5
Communication Protocol Version [07]:08
*** Invalid Communication Protocol Version. Valid values are 01 through 07.
Communication Protocol Version [07]:Enter option or item number you wish to change: [5]:5
Just FYI...I am using the Control-M server 6.3.01 on Solaris.
Thanks
Venkat
Hi,
I find this:
The following combinations are supported by BMC Software:
CONTROL-M/Server v6.3.01.xxx with CONTROL-M/Agent v6.4.01.xxx --> PROTOCOL_VERSION on CONTROL-M/Agent should be changed to 07 (from 08)
For versions where the Agent is higher for configuration to work you must configure the 'PROTOCOL_VERSION' parameter on CONTROL-M/Agent to match the CONTROL-M/Server that it will communicate with for versions where the Agent is higher than Server.
- Stop CONTROL-M/Agent
- Navigate to the directory $CONTROLM/data
- Backup the file CONFIG.dat
- Edit the file CONFIG.dat and update the value of PROTOCOL_VERSION to the appropriate value
- Save an Exit the file
- Start CONTROL-M/Agent
I find this:
The following combinations are supported by BMC Software:
CONTROL-M/Server v6.3.01.xxx with CONTROL-M/Agent v6.4.01.xxx --> PROTOCOL_VERSION on CONTROL-M/Agent should be changed to 07 (from 08)
For versions where the Agent is higher for configuration to work you must configure the 'PROTOCOL_VERSION' parameter on CONTROL-M/Agent to match the CONTROL-M/Server that it will communicate with for versions where the Agent is higher than Server.
- Stop CONTROL-M/Agent
- Navigate to the directory $CONTROLM/data
- Backup the file CONFIG.dat
- Edit the file CONFIG.dat and update the value of PROTOCOL_VERSION to the appropriate value
- Save an Exit the file
- Start CONTROL-M/Agent
Last edited by Walty on 09 Jun 2010 10:52, edited 1 time in total.
Best regards
Walty
Walty
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