Control-M/EM- unable to retrieve the SYSOUT. 'Action Failed'

[RajkumarD]

I'm using Control/M 6.3.01. While trying to retrieve the SYSOUT logs for the job which ran successfully

by rightclick on the job name --> Select 'Sysout'. It display the Sysout list. But while i selecting the sysout , the following message is displayed

Message from CONTROL-M:
Action : 'Get job's sysout'
Job : 'jobname1'

Action Failed!

The agent folder is having the corresponding SYSOUT logs in the following location
C:\Program Files\BMC Software\CONTROL-M Agent\Default\SYSOUT

The logs files are shown as *.DAT format.

what could be the possible issue and any suggestions on how to fix it?

[badenhw1]

Check the log of the job, there might be some information. Might be permissions as well.

[fafa1975]

Are you sure there is the correct sysout file?
The file name should be: <jobname>_<orderID>_<runcount>.dat.
Check if the correct file exists.
If yes, you could not have the right permission to read sysout files.

Regards,
Fabrizio