Hi all,
I have the below scenario.
The File Watcher job should send alerts /emails to Level1 , Level2 and Level3 support for each hour of delay respectively. i.e.
Case 1: if the FW is running more than an hour from scheduled time -> It should send an alert to Level1 support group with normal msg
Case 2: Beyond 2 hours -> send alert to Level2 support group (different email distribution list) with URGENT msg
Case 3: Beyond 3 hours -> It should fail and create a ticket.
Case 3 is simple by using On/Do in the Steps tab and MaxLimit set to 3 hours in the FileWatch tab.. But how to achive case 1 and 2?
Please suggest.
Thanks,
Simmi
