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Gateway showing up in Admin Facility but stays Disconnected.

Posted: 28 Jul 2011 9:08
by Pinka
I have just installed CTM client components on windows machine. But the Gateway is showing disconnected.

In the administration facility, it shows Current state - Up, Message - disconnected.

What might be the reason ?

Posted: 29 Jul 2011 4:41
by philmalmaison
Hi,
The raison may be that your controlm/em could not communicate with controlm server, or config agent on controlm server is not started, or many different possible issues.
Regards,
Philmalmaison