OnCloseDocument caught corba exception, Trying to reconnect.

willvan · Post by **willvan** » 15 Jun 2007 12:04

hi,
for a short while we are experiencing problems when trying to connect to our EM manager fro controlm. when trying to open a viewpoint it just keeps trying to connect and it gives the message that the request is sent to server but it doesn't open any viewpoint. when i look into the logfiles of ECS i find following message:

30/05/2007 14:24:16.035 [1] ecsdoc CECSDoc::OnCloseDocument caught corba exception, Trying to reconnect...USER_NOT_FOUND

30/05/2007 14:25:50.731 [1] mainfrm CECSApp::KeepAlive Failed in keep alive, trying to reconnect...

30/05/2007 14:25:50.781 [1] ecsdoc CECSDoc::OnCloseDocument caught corba exception, Trying to reconnect...USER_NOT_FOUND

Can anybody help

danis · Post by **danis** » 15 Jun 2007 2:13

do you have vmware installed on EM gui's machine ?

willvan · Post by **willvan** » 16 Jun 2007 1:57

no, we don't.

it is just a laptop with xp from which a user connect to controlm-em when he is on call.

when he log on to controlm-em on a desktop he has got no issues.

danis · Post by **danis** » 18 Jun 2007 9:48

check if you have correct fixpacks installed on GUI side (same as installed on server)

willvan · Post by **willvan** » 09 Aug 2007 3:26

apparently the fix was simple, we just had to disable the windows firewall of the clients laptop. after he had changed this it was all working again.

mauriziog · Post by **mauriziog** » 10 Aug 2007 5:50

The problem is the win xp firewall, check if is active and if so deactive it from services.

Janctm · Post by **Janctm** » 17 Jul 2013 1:43

We have the same issue.
When we removed Oracle virtual box the problem was solved.