Hello,

Control-M version 6.4.01.300 (EM,CTM/SRV & GUI client windows)
We have recently logs about gsr on Control-M Entreprise Manager
gsr_diag.*
10/11/2016 09:07:59.852 [3] usersmanager ECSUsersManager::CRB_Register(thread 2571) Name: xxxxxx, host: xxxxx, client version: 6.4.01.300, sys user: xxxxx, type: em_desktop, timeout: 600
10/11/2016 09:07:59.855 [3] usersmanager ECSUsersManager::CRB_Register(thread 2571) User xxxxx was assigned UserID DDC5D99A8BD3A6FB8F4B6A3661B01C2CE2. Authorization message:
10/11/2016 09:07:59.878 [3] usersmanager ECSUsersManager::CRB_TryCallback(thread 772) timeout: 0
10/11/2016 09:15:45.101 [2] usersmanager ECSUsersManager::RefreshUsers(thread 4627) UserID DD85A6974619AD26A93AA03F405E6CB641 didn't perform keep-alive (804 seconds)
10/11/2016 09:15:45.101 [3] usersmanager ECSUsersManager::Unregister(thread 4627) User DD85A6974619AD26A93AA03F405E6CB641 unregistered successfully.

When i check with root_menu, check all ... GTW,GUISRV ... all components are OK
Do you have any idea for this case ?

Hello,
This log is just about a logging problem, if the problem still stay, recycle the GUI Server when you're allow to do that.
(clients will lost connexion temporaly)
Regards
philmalmaison