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PostPosted: 08 Apr 2015 10:14 
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Nouveau
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Joined: 28 Dec 2010 12:00
Posts: 3
Hi,

i have my control-m agent behind a firewall.
ag_diag_comm gives error that the unix ping to server platform failed.

ctm_diag_comm from the control-m server is successful, but doesnt return an IP.

if i run a job as control-m agent user, it runs finr (ran a command line ls, hostname etc) and i can view the output.

but if i run some commands by any other user, it fails, but doesnt show the output.

any ideas what need to be changed.


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PostPosted: 10 Apr 2015 3:54 
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Nouveau
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Joined: 07 Oct 2014 9:16
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Diagnostic tests should clearly resolve else it is communication issue and needs to be addressed in first place.

Is agent-server(7006) port opened on firewall?
Is the agent communication set to transient or persistent mode?

Thanks


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PostPosted: 13 Apr 2015 5:58 
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Nouveau
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Joined: 28 Dec 2010 12:00
Posts: 3
there was an issue with how the user was configured.
bin/bash was not enable.

the job ran successfully after the user settings were corrected.

-- FYI - the ag_diag_comm still shows the unix ping to server platfrom failed
but this doesn't cause any issues currently .


Regards ,

Johan


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