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PostPosted: 18 Jul 2013 4:53 
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Nouveau
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Joined: 10 Jul 2013 12:00
Posts: 1
My user complained that sometimes he received the job end email two hours later than the job end itself.
But in the control-m log I found that the email was sent on time.
If you check out below log, you will see that the email was sent just after the job was end.

So my question is how can I know if it's a control-m issue or others, like network? Is there a way to check the email queue and see if it really sent out on time from control-m? Thanks a lot.

The end job and email send log:
17/07/2013 06:45:42 TR5100 ENDED AT 20130717064542. OSCOMPSTAT 0. RUNCNT 1
17/07/2013 06:45:43 TR5140 EMAIL TO user@something.something;

The whole log:
16/07/2013 23:28:47 SL5065 ORDERED JOB:28596; DAILY FORCED, ODATE 20130716
16/07/2013 23:28:47 SL5120 JOB STATE CHANGED TO Wait Condition
17/07/2013 03:02:27 SL5204 CONTROL RESOURCE ALI005 ALLOCATED. MODE: E
17/07/2013 03:02:27 SL5208 QUANTITATIVE RESOURCE MAXJOB QUANTITY 1 ALLOCATED
17/07/2013 03:02:27 SL5105 SUBMITTED TO server
17/07/2013 03:02:28 TR5101 STARTED AT 20130717030227 ON server
17/07/2013 03:02:28 TR5120 JOB STATE CHANGED TO Executing
17/07/2013 06:45:42 TR5100 ENDED AT 20130717064542. OSCOMPSTAT 0. RUNCNT 1
17/07/2013 06:45:43 TR5140 EMAIL TO user@something.something; PERFORMED
17/07/2013 06:45:43 TR5133 ENDED OK
17/07/2013 06:45:43 TR5120 JOB STATE CHANGED TO Analyzed
17/07/2013 06:45:44 SL5206 CONTROL RESOURCES RELEASED
17/07/2013 06:45:44 SL5214 QUANTITATIVE RESOURCES RELEASED
17/07/2013 06:45:44 SL5210 CONDITION ALI005040-ALI005050 0716 DELETED
17/07/2013 06:45:44 SL5209 CONDITION ALIU00501 0716 ADDED
17/07/2013 06:45:44 SL5209 CONDITION PYSALHS001_RUN 0716 ADDED
17/07/2013 06:45:44 SL5120 JOB STATE CHANGED TO Post processed
17/07/2013 06:45:48 UT5401 HELD BY USER ctmsrprd
17/07/2013 23:55:29 UT5403 DELETED BY USER ctmsrprd


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 Post subject: Where to start ?
PostPosted: 18 Jul 2013 6:34 
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Nouveau
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Joined: 24 Jul 2012 12:00
Posts: 28
Location: Long Beach, CA
SO MANY places to check. Yes, Control-M posted it. You have to check your local eMail server to see the delay between the eMail server received it, and then when the eMail server sent it. Then you need a way to check when the local user's eMail server received it (assuming the user is not using the same eMail server as control-M.). Finally the user induced problems. How often does the user check the mail.


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PostPosted: 18 Jul 2013 6:35 
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Nouveau
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Joined: 13 Jun 2007 12:00
Posts: 317
CTM sends message via SMTP relay. You should check SMTP server or check email header to determine where the delay is.


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