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PostPosted: 10 Dec 2013 3:58 
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Nouveau
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Joined: 24 Aug 2010 12:00
Posts: 4
We are occassionally getting an error when starting a SAP job from Control-m. The funny thing is that it doesn't happen all the time and all we need to do is a re-run and the job runs fine. The error is-

12/9/2013 8:13:16 AM TR5080 FAILED TO SUBMIT JOB ZFI_GLBalancesExport. Message from Agent follows
12/9/2013 8:13:16 AM TR5167 Failed to connect to Control-M/CM for SAP. Maximum connection retries reached (RecoveryMaxRetry).

Anyone else experience this or know if the problem is on the CM side or the SAP side?

Any help is appreciated.

Scott


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PostPosted: 11 Dec 2013 11:48 
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Nouveau
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Joined: 28 Jul 2011 12:00
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Hi Scott,

you can increase the value of time-out for SAP connection from CCM to avoid this error .

This is because of when Control-M tries to connect to SAP server and didnt get response in 120 sec ( Default value ) then jobs failed at submit stage itself and never started in SAP side .

you need to do
--> login to CCM --> Go to SAP agent module -->Right click --> Account management --> selct the SAP account which is causing issue and click on update
--> Go to advance options ---> SAP response time out = update to 300 to 900 sec then save

restart of agent is not required.

hope this will resolve the issue

Thanks,
Mani :)


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PostPosted: 01 Apr 2014 7:25 
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Nouveau
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Joined: 15 Jan 2013 12:00
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Hi Scott,

Were you able to resolve this issue? If so, can you share how?

Thanks!


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