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PostPosted: 03 Oct 2013 5:38 
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Joined: 26 Sep 2013 12:00
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Get Control-M/Agent details Failed.
Failed to propagate a request to CONTROL-M/Agent <ctmag> code:2
The request to CONTROL-M/Agent started at <time> and timed out after 600 seconds

When I am trying to do right click on the agent in CCM getting above error.
Any solution how to get agent details from Control-M server to EM-Server?
CTM6784 STMAGENT_PLUGIN


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PostPosted: 08 Oct 2013 3:12 
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Joined: 28 Jul 2011 12:00
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Hi,

This might be because of slow network connection also.
U can also see NS log stating that

Warning: Failed connect attempt to agent<agent> is too slow. It took 130916 milliseconds to detect it can not be connected. This may slow down availability detection process (availability loop). This warning threshold can be controlled via configuration parameter WARN_SLOW_FAILED_CONNECT_MILLIS

Alternatively you can use ctmgetcm utility on CTM server to view/get detail of agent configuration , if this fails need to check cnnectivity between agent and server

try analyzing below report

from server run - ctm_diag_comm <agent>
from agent - ag_diag_comm


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PostPosted: 17 Oct 2013 2:43 
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Joined: 26 Sep 2013 12:00
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It was actaully becasue agent was enabled for persistent connection, thats why agent will fail to show its properties in CCM. To get the properties of Agent in CCM, disable the persistent connection mode.


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