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PostPosted: 10 Nov 2016 12:28 
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Joined: 14 Jun 2007 12:00
Posts: 37

Control-M version (EM,CTM/SRV & GUI client windows)
We have recently logs about gsr on Control-M Entreprise Manager
10/11/2016 09:07:59.852 [3] usersmanager ECSUsersManager::CRB_Register(thread 2571) Name: xxxxxx, host: xxxxx, client version:, sys user: xxxxx, type: em_desktop, timeout: 600
10/11/2016 09:07:59.855 [3] usersmanager ECSUsersManager::CRB_Register(thread 2571) User xxxxx was assigned UserID DDC5D99A8BD3A6FB8F4B6A3661B01C2CE2. Authorization message:
10/11/2016 09:07:59.878 [3] usersmanager ECSUsersManager::CRB_TryCallback(thread 772) timeout: 0
10/11/2016 09:15:45.101 [2] usersmanager ECSUsersManager::RefreshUsers(thread 4627) UserID DD85A6974619AD26A93AA03F405E6CB641 didn't perform keep-alive (804 seconds)
10/11/2016 09:15:45.101 [3] usersmanager ECSUsersManager::Unregister(thread 4627) User DD85A6974619AD26A93AA03F405E6CB641 unregistered successfully.

When i check with root_menu, check all ... GTW,GUISRV ... all components are OK
Do you have any idea for this case ?

PostPosted: 22 Feb 2017 2:24 
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Joined: 08 Jun 2007 12:00
Posts: 1148
Location: Ile de France
This log is just about a logging problem, if the problem still stay, recycle the GUI Server when you're allow to do that.
(clients will lost connexion temporaly)

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